The Patient-Centered Medical Home (PCMH) transformation entails numerous changes—to processes, workflows, scheduling systems and the care team structure, among others. Adopting a stable quality improvement (QI) strategy gives staff confidence, skills and a specific approach to use in making these changes.
Quality improvement (QI) consists of systematic and continuous actions that lead to measurable improvement in health care services and the health status of targeted patient groups. The graphs below shows KPC's improvement in six crucial areas.